Refund policy

IMPORTANT INFORMATION REGARDING REFUNDS:

Please ensure that your BILLING ZIP CODE matches with the zip code associated with your credit card. Transactions will be automatically declined if the two zip codes do not match. The transaction may appear on your banking statement as a "hold" or "in progress," meaning that the bank is verifying that the transaction actually went through. We kindly ask customers to wait at least 7 business days before asking for a refund to ensure banks have time to verify the transactions.

 

In cases of pending transactions, we are unable to issue refunds as we have not received any funds.